Groundbook AI Terms of Service

Last updated: 2026-09-09

1. Agreement

These Terms of Service (the "Terms") are an agreement between Matter0, Inc., a Delaware corporation ("Matter0," "we," or "us"), makers of the Groundbook AI software platform, and the customer accepting them ("Customer," "you"). By creating an account or using the Service, you accept these Terms on behalf of your organization and confirm you have authority to do so.

2. The Service

These Terms govern Groundbook AI, our software platform that uses artificial intelligence to review construction documents (drawings, specifications, and related files) for conflicts, inconsistencies, and compliance issues, and presents findings with source evidence, together with the website groundbook.ai and related tools (collectively, the "Service").

The Service is an analysis tool, not professional engineering or architectural advice. Findings are informational. The design professional of record retains full professional responsibility for the design and for any decision made using the Service's output. We do not stamp, seal, approve, or certify designs, and no output constitutes a permit decision or code approval.

3. Accounts

You are responsible for your account credentials and for all activity under your account. Accounts are for a single organization; you may not share access outside it.

4. Fees and payment

The Service is pay-as-you-go: fees are based on usage (for example, per review, per sheet, or per project), at the rates stated on the pricing page or an order form at the time of purchase.

• Payment is due before use. You either pay for usage at the time of purchase or buy prepaid credits, which are drawn down as you use the Service. There is no recurring subscription fee.
• Prepaid credits are non-transferable and non-refundable except as required by law, and do not expire.
• Fees are exclusive of taxes; you are responsible for applicable taxes other than our income taxes.
• Fees for completed reviews are non-refundable except where these Terms provide otherwise.
• We may change prices at any time; changes apply only to future purchases, never to usage already paid for or credits already purchased.

5. Customer Project Data and ownership

"Customer Project Data" means the drawings, specifications, calculations, and other project materials you submit to the Service, together with project-specific data created through the Service. This includes page images, extracted facts and graph data, AI-generated issues and reports, audit trails, corrections, issue accept/reject decisions, and comments.

• You own your documents and project data. Uploading files does not transfer ownership or intellectual property rights to us. You or the original rights holders retain those rights. As between you and us, you own your project-specific findings, reports, and other outputs. We claim no ownership of Customer Project Data.
• You grant us a limited, non-exclusive, worldwide, royalty-free license to store, process, and display Customer Project Data solely to provide, secure, and maintain the Service, including support, quality assurance, debugging, and internal evaluation as described in Section 6. All rights not granted are reserved by you.
• You are responsible for having the rights to submit project materials, including documents belonging to your clients.

"De-identified Evaluation Data" means labels, failure types, evaluation results, and performance metrics that have been aggregated or de-identified so they do not identify you or your projects and do not reproduce Customer Project Data.

Creating De-identified Evaluation Data does not transfer ownership of your documents, corrections, comments, excerpts, or other Customer Project Data to us.

6. How we use your data

This section is the core of these Terms. The commitments in Section 6.1 always apply.

6.1 Commitments that always apply

• Your project data is not used for model training. We do not use Customer Project Data or De-identified Evaluation Data to train models, and we do not permit our service providers to do so.
• We never sell Customer Project Data or De-identified Evaluation Data, and never disclose either to third parties except the service providers in Section 6.2 or where law requires.
• No other customer of the Service can see your Customer Project Data, your projects, or anything identifiable as yours.
• We store and process your data only to provide and maintain the Service, including support, quality assurance, debugging, and internal evaluation. Your project data remains confidential.

6.2 Service providers

We use third-party service providers to operate the Service, including cloud hosting and storage (Amazon Web Services), payment processing, analytics, and AI model providers. These providers may process information only to deliver services on our behalf and must protect it under their applicable contractual obligations. Customer data is securely hosted in the United States using Amazon Web Services. We apply the safeguards described in these Terms regardless of where you are located. Every AI model provider we use processes Customer Project Data under commercial API terms that prohibit it from training models on that data. A current service provider list is available on request, under confidentiality obligations.

6.3 Support, quality assurance, and debugging

Our authorized personnel may access and review your Customer Project Data and De-identified Evaluation Data when needed to respond to support requests, investigate and fix errors or processing failures, and verify the quality of findings on your projects. This access is limited to personnel who need it for those purposes and is covered by the confidentiality obligations in Section 9.

6.4 Internal evaluation

We may use Customer Project Data and De-identified Evaluation Data internally to evaluate accuracy and improve the prompts, tools, and workflows used to provide and maintain a reliable Service. This may include modified internal test copies of documents, for example with intentionally introduced errors, to measure detection quality. Access is limited to authorized personnel who need it for these purposes. Test copies are held to the same confidentiality as the originals. Results are disclosed only in aggregate, never in a form identifying you or your projects. This evaluation does not include model training.

6.5 Retention and deletion

• To request permanent deletion of Customer Project Data, email support@groundbook.ai. We will confirm when permanent deletion is complete, except where law requires retention.
• We may retain De-identified Evaluation Data and general technical or jurisdictional knowledge after permanent deletion only if they do not identify you or your projects and do not reproduce Customer Project Data.

6.6 Personal information

Our Privacy Policy explains what personal information we collect, how we use and share it, where it is processed, how to exercise available privacy rights, and how to contact us.

7. Acceptable use

You may not use the Service to violate law or third-party rights; submit content you lack rights to; reverse engineer the Service; resell the Service without a written agreement; or use output to represent that a design has been approved by any authority.

8. Our IP and feedback

We own the application, software, and improvements to them. This does not give us ownership or intellectual property rights in your documents, project data, or project-specific outputs. If you send general suggestions or feedback about the Service, we may use them without obligation. Project-specific corrections, comments, and other feedback remain Customer Project Data and are handled under Sections 5 and 6.

9. Confidentiality

Each party will protect the other's non-public information with at least reasonable care and use it only to perform under these Terms. Customer Project Data is our confidentiality obligation regardless of marking.

An NDA is available on request. Email support@groundbook.ai to request a non-disclosure agreement. Your project data is confidential whether or not you request a separate NDA. If we sign a separate NDA, its terms govern any conflict concerning confidentiality.

10. Warranties and disclaimers

We warrant that we will provide the Service with reasonable skill and care. Otherwise, the Service is provided "as is." We do not warrant that the Service will find every issue in a document set or that findings are free of error. AI-generated findings can be wrong or incomplete; you must independently verify findings before relying on them.

11. Limitation of liability

Except for breaches of Section 6 or 9, or a party's willful misconduct: (a) neither party is liable for indirect, incidental, consequential, or punitive damages, or lost profits; and (b) each party's total liability under these Terms is capped at the fees you paid to us in the 12 months before the event giving rise to the claim.

12. Indemnification

We will defend you against any third-party claim alleging that the Service, as provided by us and used as permitted by these Terms, infringes that party's intellectual property rights, and we will pay damages finally awarded on that claim or settlements we approve. This does not apply to claims arising from Customer Project Data or from combining the Service with anything we did not provide.

You will defend us against any third-party claim arising from Customer Project Data or from your use of the Service in violation of these Terms or applicable law, and you will pay damages finally awarded on that claim or settlements you approve.

The party seeking defense must promptly notify the other, let the other control the defense, and reasonably cooperate.

13. Term and termination

These Terms apply while you use the Service. Either party may terminate at any time; you remain responsible for accrued fees. Sections 5–6.5, as to committed uses, 8–12, and 14–15 survive termination. You may request permanent deletion under Section 6.5.

14. Changes to these Terms

We may update these Terms with 30 days' notice for material changes by email or in-product notice. Continued use after the effective date is acceptance. We will not reduce the protections in Section 6.1 for existing Customer Project Data without your consent.

15. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, excluding conflict-of-law rules. Disputes will be resolved in the state or federal courts located in Delaware, and each party consents to that venue.

16. Miscellaneous

Neither party may assign these Terms except to a successor in a merger or asset sale. If a provision is unenforceable, the rest remains in effect. These Terms plus any order form and any NDA signed by both parties are the entire agreement. Notices to us: support@groundbook.ai.